How We Collect, Use, and Protect Your Information
Privacy Policy
Southern Bullion Exchange Limited · Last updated: February 2026
1. Introduction
Southern Bullion Exchange Limited ("SBE", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles ("IPPs") contained within it.
By using our website, visiting our store, or transacting with us, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We collect personal information that is necessary for us to provide our products and services, and to comply with our legal obligations. This may include:
•Full name, date of birth, and residential address
•Contact details (phone number, email address)
•Government-issued identification documents (passport, driver's licence, firearms licence)
•Proof of address documentation
•Bank account details for payment processing
•Transaction history and purchase records
•Source of funds/wealth information (as required by AML/CFT legislation)
•Correspondence and communications with us
•Website usage data (IP address, browser type, pages visited)
•Newsletter subscription preferences
We collect information directly from you, from publicly available sources, and through our website's analytics and cookies.
3. How We Use Your Information
We use your personal information for the following purposes:
•Processing and fulfilling your orders and transactions
•Providing quotes and responding to enquiries
•Conducting customer due diligence as required by the AML/CFT Act 2009
•Complying with our legal and regulatory obligations
•Communicating with you about your orders, our products, and services
•Sending market updates, newsletters, and promotional material (with your consent)
•Improving our website, products, and services
•Preventing fraud and ensuring the security of our business
•Maintaining accurate business records
•Resolving disputes and enforcing our Terms and Conditions
4. Disclosure of Information
We may disclose your personal information to:
•New Zealand Police Financial Intelligence Unit, as required by AML/CFT legislation
•Government agencies and regulators, as required by law
•Our professional advisors (accountants, lawyers) under obligations of confidentiality
•Payment processors and banking partners to facilitate transactions
•Courier and logistics providers for delivery of products
•IT service providers who assist in operating our website and systems
We will not sell, rent, or trade your personal information to third parties for their marketing purposes. Any third-party service providers who access your information are bound by confidentiality obligations.
5. Storage & Security
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. Our security measures include:
•Encrypted data transmission (SSL/TLS) on our website
•Secure physical storage of identification documents
•Access controls limiting staff access to personal information on a need-to-know basis
•Regular security reviews of our systems and processes
Personal information is stored in New Zealand and may be processed using cloud-based services with servers located in Australia or New Zealand. We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law (AML/CFT records must be retained for a minimum of 5 years after the business relationship ends).
7. Your Rights
Under the Privacy Act 2020, you have the right to:
•Access: Request a copy of the personal information we hold about you
•Correction: Request correction of any inaccurate or incomplete information
•Complaint: Make a complaint to the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise these rights, please contact us using the details below. We will respond to your request within 20 working days. In some cases, we may need to verify your identity before processing a request. There may be circumstances where we are unable to provide access or make corrections, for example where required by law or where doing so would compromise an ongoing investigation.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The most current version will always be available on our website with the date of the last update. We encourage you to review this policy periodically.
9. Contact Us
For privacy-related enquiries, access requests, or complaints:
Privacy Officer
Southern Bullion Exchange Limited
Shop 9 Bishopdale Court
Bishopdale 8053, Christchurch
New Zealand
Phone: 021 153 1763
Email: southernbullionnz@gmail.com
You may also contact the Office of the Privacy Commissioner:
www.privacy.org.nz
Phone: 0800 803 909
© 2026 Southern Bullion Exchange Limited. All rights reserved.
This document does not constitute legal or financial advice.